Frequently asked questions
How do I access the course after I pay?
You will need to create an account in order to login and view the course.
How do I access the zoom link for the Live Virtual course?
If this occurs, please click on the “Forgot password” option to reset your password. You can find this by clicking urban-poling.getlearnworlds.com. Click sign in in the top right corner. You will see a pop up that will ask you for a username and password. Your username will be your email and in the bootom right hand corner will be forgot password.
How do I access the quiz?
Please login to your account, go to your profile and scroll down to the “ My Courses” tab. Click on the applicable course and you will be able to access the quiz.
What happens if I miss the course?
We do not offer refunds, however, please email orders@urbanpoling.com to receive a one- time use coupon code to register for one of our other courses.
When will I receive the poles that come with the course?
It Typically takes about a week for the poles to get shipped. If you have purchased an on demand course please wait until the poles have arrived to take the course.
How long do I have access to the course?
6 Months.
How do I access the course after I pay?
You will need to create an account in order to login and view the course.
I did not receive a link to the training with my email confirmation.
Please login to your account, click my profile to where you will see “My Courses” at the bottom of the page. Click the course you need. This will bring you to the link needed.